Efficiency despite increased communication


With practice management, different areas in your dental practice are described, which mostly aim at the structure, the processes and the billing of the treatment. It is crucial to recognize that standstill means regression. As is often the case, many procedures can no longer be objectively assessed due to the daily challenges of one's own perceptions.

  • Do we treat patients efficiently or do we throw away potentials?
  • Is the appearance of the reception and the rest of the team professional?
  • Is the personnel planning designed in the best possible way or should we reconsider our office hours?
  • Is the best possible accounting done or do we give away important revenues?
  • Is the room utilisation optimally planned, and can we carry out as many treatments as possible?
  • Is the staff managed or do staff discussions take place at the highest-level during coffee breaks?
  • Are the employee meetings structured in a target-oriented manner or do we go around in circles?

This is just an excerpt of the questions that a successful dental practitioner should ask himself at regular intervals.

Of course, this poses great challenges for some dental practices. Objective evaluations of your own set-up are time-consuming and costly. 

Dentist Team, Meeting, Bad Breath
Practis Team at their Meeting


You will certainly wonder why we have combined the topics of practice management and communication. The answer is simple and straightforward.

A dental practitioner who communicates professionally but does not have a good structure will be challenged in the short or long term. The same applies to a dental practitioner who communicates suboptimally but has a good structure.


Because a dentist can have the best university degree from the best university or can have the most conclusive re-call process and the best area management. However, if the interaction with the patient and the team is unprofessional or even unfriendly, your practice will not last or become successful. The patient must feel comfortable at all times. Especially if they are to be motivated to pay for services out of their own pocket.

In sensitive areas, such as halitosis surgery, communication will have to be optimal, and in prophylaxis everything revolves around communication with the patient.


We offer practical communication training courses and workshops for your entire practice team. Our specialists, consisting of specialists (ZMV, ZMF) as well as business economists, will specifically design the concept for the requirements of your practice team.

Please do not hesitate to contact us.